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FAQs and How To...

How to clear the browser cache

Sometimes when a website isn't loading properly (or at all!) it might be due to a caching or cookies issue where the stored data may have become corrupted and needs to be cleared from your device.


  1. Press Ctrl+Shift+Del (Windows) or Command+Shift+Delete (Mac) on the keyboard when on browser screen
  2. Then select Time range: All time from the drop-down menu
  3. Then select (tick) everything in the list except for Passwords and Autofill
  4. Press Clear now button
  5. Try and access the webpage again from a new window or tab

Ctrl+Shift+Del (Windows) or Command+Shift+Delete (Mac) works for every browser type. The options will differ slightly, but the conventions are the same. View the following link for step by step instructions for every browser type.